Camper Shak Hire Terms and Conditions

Travel is allowed in the UK and Southern Ireland. 

Collection of your camper and return is from The Camper Shak premises, (Full address featured on the about us section).  If required you will be able to leave your car outside our premises, free of charge, however we can accept no responsibility for its security, and will be left at your own risk.

Our campers are finished to show standard therefore we have a NO PET and NO SMOKING POLICY

Bookings /Payment

All bookings must be confirmed in writing (e-mail) and only when your booking deposit is received is your camper truly booked. Bookings are provided on a first come basis, and availability is dependant on deposits received daily.

Payment for bookings can be either Cheques or Pounds Sterling.  Cheques must be cleared before Campers are hired out.  Please make cheques payable to The Camper Shak Ltd.

Your booking is not confirmed until the deposit has been received, the payment cleared and receipt of your payment sent to you by our sales dept via e-mail.

A Non Refundable deposit of £150 per week of hire must be paid at the time of your booking, the balance is to be paid at least 21 days before your Camper is collected. All payment made will be confirmed to you by our sales dept via e-mail.

In addition to your payment for hire, an insurance security bond of £500 must be paid before driving the Camper away. This security bond is to cover us against any damage to the Camper whilst it is in your possession.  This will be returned to you in full when the camper is returned to us in the same good condition it was hired out.

Any damage or breakages to the interior or exterior of the Camper will be taken from this bond. 

Any late returns will also be taken out of this bond costing £25 per part or full hour. If you are delayed in returning the Camper back to us, you must telephone to let us know, as you may not be insured for your additional time on the road. All relevant contact details will be in the back page of your individual Camper Hire booklet.

For any booking where there is less than 21 days until collection, full hire and security bond must be paid in full.

A full tank of unleaded fuel will be in the Camper when you collect it, this must be replaced when the Camper is returned. Should the Camper be low on fuel when returned a re-filling charge will be issued of £10 + all fuel required to re-fill. This payment will be taken from the security bond.

Cancellations

• All cancellations must be in writing. (e-mail) 
• The £150 deposit made at the time of booking is non refundable and will be lost.
• If more than 21 days notice is given, refund of the hire and bond will be returned (less the £150 deposit).
• If less than 21 days notice is given, full hire amount will be lost and only the security bond refunded.

To avoid any cancellation charges, it is recommended that you take out private travel insurance to cover you against any changes to your holiday schedule.

Camper Insurance

• All Drivers must be over 25 and have a full UK driving licence for at least 2 years.  The Campers are only to be driven by those insured to drive it.
• Drivers must be aged between 25 and 70.  At additional cost a second named drivers can be insured to drive the Campers (please contact Diane in sales for more information)
• A copy of your full UK driving licence must be faxed through to our offices when making the booking so we can start to process the paperwork.  There must be no convictions on the license except for up to 3 speeding points.
• Please also bring a copy of your passport or a utility bill when collecting the Camper.  You will not be able to take the Camper away unless we see these documents, so please make sure you have everything with you.

Restrictions

• The Campers are not to be used for any sub hiring or commercial use.
• The Campers carry fully comprehensive insurance for the vehicles only, your personal injury and contents insurance needs to be arranged by you.
• Please remember you are driving an historic vehicle of 30 years, therefore speed should be restricted to 60mph max for motorway driving, and less on minor roads. Remember your Camper trip is supposed to be relaxing
• Campers not to be used for Music Festivals
• No Pets
• No Smoking
• The mileage is unlimited.

Accidents and Damage

• In the event of an accident you must inform us immediately. 
• There is a standard insurance excess of £750 should you be involved in an accident.
• A full report of the accident must be submitted to The Camper Shak Ltd within 3 days.
• Any damage to the interior or exterior of the Camper will be taken from the security bond.
• Damage to the windscreen or tyres must be paid for in full by the hirer.
• Drivers are responsible for all parking tickets or speeding fines incurred when hiring the Camper.
• All Campers are maintained and looked after to the highest standards, and they all come with full 24hr AA cover in the unlikely event of a breakdown. You must inform us of any breakdown.
• If the rescue service cannot get you up and running again, we will either refund your payment or do our best to offer you a replacement van.
• If a replacement van is not available, a refund will be given to the hirer limited only to the monies paid.
• The Camper Shak Ltd make every effort to ensure the Campers are in a safe and roadworthy condition before each hire period.  We will accept no responsibility for additional costs should the vehicle break down. 

The Hirer agrees to:

• Accept the Camper in a clean and roadworthy condition with a full tank of fuel and charged gas bottle.
• Pay for any damage to the interior or exterior of the vehicle during the hire period.
• Pay for any damage caused to any of the camping equipment supplied with the camper.
• Replace full tank of fuel prior to return.
• Not over load the vehicle.
• Pay £50 cleaning fee if the Camper is returned soiled.

We reserve the right to:

• Refuse hire to any person.
• Refuse hire should the driver have pending penalties or convictions on their license.  Should this happen, all payment will be lost.
• Cancel hire if the driver’s license does not comply with our standard terms and conditions.  In the event of this, all monies paid by the hirer, less the £500 bond, will be lost.
• Claim repair and / or cleaning costs out of the bond.
• Retain full bond payment until any / all damage has been assessed and valued.
• Accept no responsibility for any 3rd party claims due to breakdown or accident.
• Offer another Camper of similar specification if your Camper of choice is not available.  If this is not acceptable, The Camper Shak Ltd will be limited to return only hire monies and bond.

A full copy of the Rental Agreement is available upon request.

We reserve the right to alter or change these terms and conditions without prior notification. If you require any further information on any aspect of our terms & conditions please contact Diane in sales on 01704 891 728.